How hotels are using technology to boost traveler confidence during COVID times | Hotels are resorting to state-of-the-art technology to win the trust of travelers and compensate for losses.

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  • How Hotels Are Using Technology To Boost Traveler Confidence During COVID Times

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New Delhi17 minutes ago

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Vibhas Prasad, director of Leisure Hotel Group, says that digital check-in and check-out has become the new norm due to Kovid-19.

  • Hospitality industry is struggling with survival problem after heavy losses due to epidemic
  • The hotels have introduced new facilities like e-Newspaper and contactless payment for the guests.

The hospitality industry has been badly affected in the last year due to Kovid-19. After heavy losses, the industry is struggling with survival problem. Hotels are now using state-of-the-art technology to improve customer confidence and reduce losses during epidemics.

More danger of corona outbreak from restaurants-hotels and gyms

According to a study published in November 2020 by Stanford University and Northwestern University in the United States, the reopening of restaurants-hotels and gyms has a higher risk of corona outbreaks. People who wish to go to hotels and restaurants are worried about the virus. In such a situation, the hospitality industry is using new technology in the operation to protect guests and employees.

Hospitality industry will never reach the old level

According to a research article authored in the Journal of Information Technology and Tourism, the epidemic is slowly moving towards an end, but the hospitality industry will never reach its old levels. Traditionally, many luxury hotels insist on person-to-person contact during a guest’s journey at each point. However, the author says that all this process may change after Kovid-19.

Hotel customers expect high standard hygiene

Author says that hotel customers expect high standard hygiene. Greatly appreciate contactless services. According to Auther, in a period of uncertainty this is a rare opportunity for hoteliers to invest and improve technology to gain a competitive advantage in the long run.

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Loss of about 15 lakh crores in India

India’s Hospitality and Tourism sector is in complete disarray in three quarters due to the Corona epidemic. This has caused a loss of about Rs 15 lakh crore to the economy. Vibhas Prasad, director of Leisure Hotel Group, says that Kovid-19 has affected most sectors globally. This has had the greatest impact on the hospitality industry.

Glare expected to return in the second half of 2021

Prasad insists that the hotel industry’s big players are hopeful of returning to the lost luster in the second half of 2021. The hotel industry is making efforts to improve customer confidence. Prasad says that the business of Leisure has returned to normalcy and is expected to increase after vaccination.

Digital check-in and check out become new normal

Prasad says that digital check-in and check-out have become the new normal. His company has introduced technology such as making e-newspapers and magazines available to visitors. Visitors have been provided with additional facilities like contactless payment and contact light dining. This boosts the confidence of our guests so that they can travel hassle-free.

Technology’s significant involvement in supporting recovery

According to the ‘Rethink Travel Global Survey’ by Spanish IT provider Amadeus, technology has a significant stake in supporting recovery. According to the study, 84% of the surveyed respondents said that technology gives them confidence to travel amidst crowds, social distancing and physical touchpoint concerns. A report by Australia’s software company RMS Cloud says that technology will play a key role in helping India’s hospitality industry out of the Corona crisis.

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